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Elevate Efficiency and Control with Our IT Service Management Solution

Unlock streamlined operations and robust control mechanisms with our ServiceNow IT Service Management Solution. Seamlessly manage your IT services, optimize workflows, and enhance user experiences with our tailored approach, designed to meet the unique demands of your organization.

Elevate Efficiency and Control with Our IT Service Management Solution

Unlock streamlined operations and robust control mechanisms with our ServiceNow IT Service Management Solution. Seamlessly manage your IT services, optimize workflows, and enhance user experiences with our tailored approach, designed to meet the unique demands of your organization.

Next-Gen Solutions for IT Service Mangment

Maximize your ITSM investment with Sgital proven and tailored solutions, meticulously crafted by ServiceNow for optimal performance.

Incident, Problem, Change

Incident management focuses on restoring normal service operation as quickly as possible. Problem management aims to identify and eliminate root causes of incidents, while change management handles the process of implementing changes smoothly and safely.
Service Request

Service Request

This process involves handling user requests for information, advice, or standard changes, ensuring efficient service delivery.
Knowledge

Knowledge

Knowledge management maintains a repository of information, best practices, and solutions to enable self-service and faster resolution of incidents and requests.
Integrations

Integrations

Integrations allow ITSM tools to connect with other systems, facilitating data sharing and process automation across different platforms.
Service Portal

Service Portal

A user-friendly interface where customers can access IT services, submit requests, report incidents, and find information.
Virtual Agent

Virtual Agent

An AI-driven chatbot that assists users by answering queries, guiding through processes, and automating routine tasks.
Performance Analytics

Performance Analytics

This involves monitoring and analyzing IT service performance data to identify trends, improve decision-making, and enhance service quality.

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Unlocking ITSM Excellence: Tailored Solutions for Modernization

Transform Your ITSM Experience

Embrace a holistic approach to IT service management for continuous improvement.

Deep Expertise for Modernization

Rely on seasoned professionals to modernize your ITSM journey with unparalleled expertise.

Tailored Solutions for Your Organization

Prioritize people and processes over generic technology solutions tailored to your unique organizational needs.

Accelerate Value with Quick Wins

Secure significant wins early in your ITSM journey, demonstrating tangible results to stakeholders and accelerating ROI.

Witness remarkable transformations in your ITSM costs and results with Sgital

Our commitment to exceptional customer service
Streamlined processes and efficient workflows
Enhancing efficiency and customer satisfaction
Book A Meeting

Unlocking ITSM Excellence: Tailored Solutions for Modernization

    Transform Your ITSM Experience

    Embrace a holistic approach to IT service management for continuous improvement.

    Our commitment to exceptional customer service
    Streamlined processes and efficient workflows
    Enhancing efficiency and customer satisfaction
    Book Free Meeting

    Deep Expertise for Modernization

    Rely on seasoned professionals to modernize your ITSM journey with unparalleled expertise.

    Our commitment to exceptional customer service
    Streamlined processes and efficient workflows
    Enhancing efficiency and customer satisfaction
    Book Free Meeting

    Tailored Solutions for Your Organization

    Prioritize people and processes over generic technology solutions tailored to your unique organizational needs.

    Our commitment to exceptional customer service
    Streamlined processes and efficient workflows
    Enhancing efficiency and customer satisfaction
    Book Free Meeting

    Accelerate Value with Quick Wins

    Secure significant wins early in your ITSM journey, demonstrating tangible results to stakeholders and accelerating ROI.

    Our commitment to exceptional customer service
    Streamlined processes and efficient workflows
    Enhancing efficiency and customer satisfaction
    Book Free Meeting

Witness remarkable transformations in your ITSM costs and results with Sgital

Our commitment to exceptional customer service
Streamlined processes and efficient workflows
Enhancing efficiency and customer satisfaction
Book A Meeting

Sgital success stories

Book Free Meeting
2023

Strategic Portfolio Management Solution

Enabling global demand and project managers to streamline, prioritise demands for technology projects, managing agile and waterfall projects with integrations into Jira and Azure Devops.
2022

Simplifying IT, Empowering Employees

ServiceNow Pro enabled Employee Service Centre portal to connect employees with IT and HR workflows. 5 Integrations and 40 digital workflows delivered in 5 months.
2022

Field Service Automation

On the go mobile app for field agents with Asset integration, connecting data from across stockrooms to field locations, standardizing maintenance workflows with best practices.
2021

Risk and Security Workflows

ServiceNow enabled Integrated Risk Management, Audit and Security Operations workflows to enable compliance and dashboards across cyber security KRIs.
2021

Finance Process Automation

Single, easily accessible online platform with auto accounting in Oracle ERP system using 98 digital workflows such as payment, reimbursement, invoice processing, GL posting, fixed asset transfers, etc. with Japanese and Chinese language support.
2020

ASSET Management Solution

ServiceNow enabled IT Asset Management workflows to keep track of end-to-end lifecycle from onboarding to clearance.
2020

Enterprise - wide digital workflows

ServiceNow enabled Digital Workflows to enable automation of daily tasks for Legal, Sales, R&D, Admin, HR and Projects teams for large French industrial gas manufacturer.
2019

Safety & Wellbeing Solution

ServiceNow HR and GRC enabled application to help a bank achieve compliance and manage safety hazards for employees.
2019

Invoice Processing App for Finance

OCR enabled application to process and covert scanned invoices into digital format, integrated back into the client’s ServiceNow and ERP systems.
2018-19

Digital Assistant App (Healthcare)

Natural Language Processing (NLP) and Chatbot enabled Digital Assistant connecting pharma sales teams with doctors.
2017

Finance Shared Services Automation

ServiceNow enabled automation platform for Finance Shared Services providing digital experiences for employees, vendors and customers.
2017

Legal Case Management

ServiceNow enabled automation platform for legal agency supporting intelligent work assignment across departments.
2017

HR Process Automation

ServiceNow enabled automation platform for HR Shared Services energizing employees with digital experiences.
2018

Security Case Management

ServiceNow enabled automation platform for handling physical security incidents providing management insights into highly sensitive cases .
2018

IT Service Management

ServiceNow enabled service management platform to transform the speed, visibility, and agility of IT processes.
2018

Performance Analytics for Customer Service

ServiceNow performance analytics for insights into customer service quality dashboards and trend analytics.
2018

Project Management Solution

ServiceNow enabled Project Portfolio Management to enable seamless tracking of project finances, resources and updates from ideation to success.

Connect with our team

Discover how Sgital and ServiceNow can work for you

Ready to take the next step towards optimizing your operations? Reach out to our dedicated team today and discover how we can tailor solutions to meet your specific needs.

Embark On Your ITSM Essentials Journey With Us Today

Unlock Greater Productivity And Value Today By Upgrading Your System Processes With Sgital

Step into the realm of ITSM Essentials with Us, your trusted guide to streamlined operations and enhanced efficiency.

Join us today and revolutionize the way you manage your IT services.